Refund policy

TERMS AND CONDITIONS

You have 30 calendar days to notify us of your request in writing. To be eligible for a return, your item must be in the same condition that you received it. Your item/s must be in the original packaging accompanied by a receipt or proof of purchase. Courier fees will be for your own account.

Once we receive your item(s), we will inspect it and notify you within 48 hours that your parcel has been received. We will notify you on the status of your return/refund after inspecting the item & notify you of further instructions. If your return is approved, we will initiate a refund to your original method of payment or to your online account. We will notify you once we have refunded you via email.

Please keep in mind that clearance of the payment will be dependent on your bank and method of payment.

Should you wish to exchange the item, we will gladly arrange for the item to be dispatched to your chosen address, courier fees will again be for your own account.

IMPORTANT: Non-refundable items include products that have been customised / engraved, gift cards, coupon discounts and prize giveaways.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you

to cancel your purchase with 7 days’ notice if the products you have purchased are not be

delivered within the agreed delivery period as specified in the The Great Break terms and

conditions. The product(s) in question must be returned to The Great Break in their

original state, including all labels. Any such cancellation must be done by e-mail and The

Great Break will then refund you within 30 days after date of such notification.

Stock shortages

Should a product you have ordered be:

1. temporarily unavailable, The Great Break will notify you thereof as well as the

anticipated delay in delivery and, unless you agree to wait for such longer period for

delivery, or accept delivery of another product instead.

2. permanently unavailable, The Great Break will notify you and, unless you agree to

accept another product instead, The Great Break will issue a refund in respect of that

product to you.

3. or if the incorrect product is delivered to you by mistake (i.e. it is not the product you

purchased), please do not remove the product from its original packaging or use the

product at all. Please promptly contact The Great Break to notify us thereof, so that 

we can resolve the mistake by arranging to collect such product from you and deliver

the correct product to you as quickly as possible.

Defective products

General warranty:

If, within 6 months after delivery of a product to you:

You find that the product(s) is defective/faulty, unsuitable for the purpose generally

intended (or otherwise expressly indicated by The Great Break at time of purchase), or

not reasonably durable (based on the circumstances and product type) ("defective"); and

you arrange to return such product to The Great Break for inspection in accordance with

the returns procedure in below, and the product is subsequently found to indeed be

defective, you are entitled to either –

(a) be fully refunded, or

(b) have the product repaired or replaced at The Great Break expense.

If the product is found NOT to be defective, you will NOT be entitled to any repair,

replacement or refund but will instead be liable for the costs incurred in having such

product returned to The Great Break and then redelivered to you.

When is a product defective? Please note: the following are examples of things which will

NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund

under the general warranty above: faults resulting from normal wear and tear; damage

arising from incorrect usage of the product, misuse and abuse and not following

instructions of the product.

Exclusions

Kindly note that Items are hand-finished and made with natural materials, therefore natural

inconsistencies and variations may occur. We cannot be held liable for any loss and/or

damage or variations due to circumstances beyond our reasonable control.

You may not under any circumstances return the following:

• Non-defective products that have been "made to or special order".

• Products that you or any other person have altered, repaired, incorporated or added to

where such alteration, repair, incorporation or addition has not been authorised by The

Great Break.

Return procedure to be followed

Contact The Great Break by e-mail and specify the following:

• the reason for the return;

• the date the product(s) was bought and the date the product(s) was delivered including

a reference number or proof of purchase;

• the banking details for the refund (if applicable).

Do not return the product without written approval of The Great Break.

The Great Break will either arrange collection of the return product(s) or give you

instructions of how the product(s) must be returned.

If the return is accepted by The Great Break as a valid return, any refunds (depending on

the circumstances as explained above) will be made by EFT into the bank account selected

by you.